Service Under Maintenance

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Welcome!
Our engineers aim to keep you up to date with the live status of Hero. This includes information about disruptions being caused by upstream providers or technical incidents that may be happening in the apps.

Uptime over the past 90 days. View historical uptime.
Hero Operational
90 days ago
99.99 % uptime
Today
Hero App ? Operational
90 days ago
99.99 % uptime
Today
Hero APIs ? Operational
90 days ago
99.99 % uptime
Today
Hero Website ? Operational
90 days ago
100.0 % uptime
Today
Stripe (Payment Gateway) ? Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
90 days ago
100.0 % uptime
Today
Stripe Dashboard Operational
90 days ago
100.0 % uptime
Today
Cloudflare (Web Application Firewall) ? Under Maintenance
90 days ago
99.95 % uptime
Today
Cloudflare CDN/Cache Operational
90 days ago
100.0 % uptime
Today
Cloudflare Stream Operational
90 days ago
99.97 % uptime
Today
Cloudflare Workers Operational
90 days ago
100.0 % uptime
Today
Cloudflare Auckland, New Zealand - (AKL) Operational
90 days ago
99.77 % uptime
Today
Cloudflare Sydney, NSW, Australia - (SYD) Operational
90 days ago
100.0 % uptime
Today
Cloudflare Adelaide, SA, Australia - (ADL) Operational
90 days ago
99.98 % uptime
Today
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
90 days ago
100.0 % uptime
Today
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
90 days ago
99.8 % uptime
Today
Cloudflare Perth, WA, Australia - (PER) Operational
90 days ago
99.98 % uptime
Today
Cloudflare Hong Kong - (HKG) Under Maintenance
90 days ago
99.99 % uptime
Today
Modica - Text Messages (SMS) Operational
90 days ago
100.0 % uptime
Today
Mobile Operators - New Zealand Operational
90 days ago
100.0 % uptime
Today
Mobile Gateway (API) Operational
90 days ago
100.0 % uptime
Today
Xero Ltd - API Accounting API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025
Login Issues
Resolved - This incident has been resolved.
Apr 19, 07:39 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 18, 17:36 NZST
Identified - We are currently experiencing issues with logging in. We are working with our authentication provider to remedy the issue.
Apr 18, 17:01 NZST
Apr 18, 2025
Hero Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 09:38 NZST
Verifying - Verification is currently underway for the maintenance items.
Apr 18, 08:39 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 07:00 NZST
Scheduled - The Hero Engineering team is performing maintenance

We are proactively upgrading our database and cloud infrastructure for greater performance and security.
This will affect all APIs and apps as we perform the upgrade.

Maintenance Start: 7:00am NZST
Maintenance End: 12:00pm NZST


Via: Team Hero
Jan 28, 11:41 NZDT
Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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